- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Occupations with related tasks Save Table: XLSX CSV
| Closely Related Tasks | All Related Tasks | Job Zone | Code | Occupation |
| 6 | 6 | 3 | 43-3031.00 | Bookkeeping, Accounting, and Auditing Clerks 
|
| 4 | 4 | 3 | 43-4131.00 | Loan Interviewers and Clerks |
| 4 | 4 | 2 | 43-4081.00 | Hotel, Motel, and Resort Desk Clerks |
| 4 | 4 | 2 | 43-9041.00 | Insurance Claims and Policy Processing Clerks |
| 3 | 3 | 2 | 43-3061.00 | Procurement Clerks |
| 3 | 3 | 2 | 43-5011.01 | Freight Forwarders
|
| 2 | 2 | 3 | 43-4011.00 | Brokerage Clerks |
| 2 | 2 | 3 | 43-6012.00 | Legal Secretaries and Administrative Assistants |
| 2 | 2 | 2 | 43-3011.00 | Bill and Account Collectors |
| 2 | 2 | 2 | 43-4051.00 | Customer Service Representatives
|
| 2 | 2 | 2 | 43-4041.00 | Credit Authorizers, Checkers, and Clerks |
| 2 | 2 | 2 | 43-6013.00 | Medical Secretaries and Administrative Assistants
|
| 2 | 2 | 2 | 43-4021.00 | Correspondence Clerks |
| 2 | 2 | 2 | 43-5051.00 | Postal Service Clerks |
| 2 | 2 | 2 | 39-3012.00 | Gambling and Sports Book Writers and Runners |
| 2 | 2 | 2 | 43-5052.00 | Postal Service Mail Carriers |
| 2 | 2 | 2 | 43-4031.00 | Court, Municipal, and License Clerks |
| 2 | 2 | 2 | 39-1013.00 | First-Line Supervisors of Gambling Services Workers |
| 2 | 2 | 2 | 43-4121.00 | Library Assistants, Clerical |
| 1 | 3 | 4 | 41-3011.00 | Advertising Sales Agents |
| 1 | 1 | 2 | 43-5071.00 | Shipping, Receiving, and Inventory Clerks |
| 1 | 1 | 2 | 43-5032.00 | Dispatchers, Except Police, Fire, and Ambulance |
| 1 | 1 | 2 | 43-5041.00 | Meter Readers, Utilities |
| 1 | 1 | 2 | 39-6011.00 | Baggage Porters and Bellhops
|
| 1 | 1 | 3 | 43-4061.00 | Eligibility Interviewers, Government Programs |
| 1 | 1 | 2 | 43-3041.00 | Gambling Cage Workers |
| 1 | 1 | 2 | 39-7012.00 | Travel Guides
|
| 1 | 1 | 1 | 39-3091.00 | Amusement and Recreation Attendants |
| 1 | 1 | 2 | 43-4151.00 | Order Clerks |
| 1 | 1 | 2 | 43-2011.00 | Switchboard Operators, Including Answering Service |
| 1 | 1 | 3 | 39-5011.00 | Barbers
|
| 1 | 1 | 2 | 39-3011.00 | Gambling Dealers |
| 1 | 1 | 2 | 43-9061.00 | Office Clerks, General
|
| 1 | 1 | 3 | 11-9179.02 | Spa Managers |
| 1 | 1 | 3 | 43-6011.00 | Executive Secretaries and Executive Administrative Assistants |
| 1 | 1 | 3 | 39-4031.00 | Morticians, Undertakers, and Funeral Arrangers |
| 1 | 1 | 3 | 43-3051.00 | Payroll and Timekeeping Clerks |
| 1 | 1 | 2 | 43-5111.00 | Weighers, Measurers, Checkers, and Samplers, Recordkeeping |
| 1 | 1 | 3 | 13-1041.08 | Customs Brokers
|
| 1 | 1 | 2 | 39-4021.00 | Funeral Attendants |
| 1 | 1 | 2 | 43-3071.00 | Tellers |
| 1 | 1 | 2 | 53-7065.00 | Stockers and Order Fillers
|
| 1 | 1 | 2 | 43-6014.00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
|
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Perform personal bookkeeping services.
- Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
- Prepare purchase orders and expense reports.
- Prepare trial balances of books.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Comply with federal, state, and company policies, procedures, and regulations.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Receive, record, and bank cash, checks, and vouchers.
- Code documents according to company procedures.
- Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
- Reconcile or note and report discrepancies found in records.
- Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Match order forms with invoices, and record the necessary information.
- Prepare and process payroll information.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
- Compute deductions for income and social security taxes.
- Calculate and prepare checks for utilities, taxes, and other payments.
- Monitor status of loans and accounts to ensure that payments are up to date.
- Reconcile records of bank transactions.
- Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
- Compare computer printouts to manually maintained journals to determine if they match.
- Transfer details from separate journals to general ledgers or data processing sheets.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists.
- Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Maintain inventory records.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Perform personal bookkeeping services.
- Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
- Prepare purchase orders and expense reports.
- Prepare trial balances of books.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Submit loan applications with recommendation for underwriting approval.
- File and maintain loan records.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Verify and examine information and accuracy of loan application and closing documents.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
- Check value of customer collateral to be held as loan security.
- Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
- Answer questions and advise customers regarding loans and transactions.
- Present loan and repayment schedules to customers.
- Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
- Accept payment on accounts.
- Schedule and conduct closings of mortgage transactions.
- Establish credit limits and grant extensions of credit on overdue accounts.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Submit loan applications with recommendation for underwriting approval.
- File and maintain loan records.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Review accounts and charges with guests during the check out process.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Date-stamp, sort, and rack incoming mail and messages.
- Arrange tours, taxis, or restaurant reservations for customers.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Plan, schedule or supervise the work of other employees.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
- Notify insurance agent and accounting department of policy cancellation.
- Pay small claims.
- Collect initial premiums and issue receipts.
- Check computations of interest accrued, premiums due, and settlement surrender on loan values.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- Compose business correspondence for supervisors, managers, and professionals.
- Apply insurance rating systems.
- Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
- Enter insurance- and claims-related information into database systems.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Prepare purchase orders and send copies to suppliers and to departments originating requests.
- Prepare, maintain, and review purchasing files, reports and price lists.
- Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms for public posting.
- Track the status of requisitions, contracts, and orders.
- Perform buying duties when necessary.
- Calculate costs of orders, and charge or forward invoices to appropriate accounts.
- Compare prices, specifications, and delivery dates to determine the best bid among potential suppliers.
- Approve and pay bills.
- Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors.
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
- Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
- Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
- Review requisition orders to verify accuracy, terminology, and specifications.
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
- Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes.
- Compare suppliers' bills with bids and purchase orders to verify accuracy.
- Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
- Monitor contractor performance, recommending contract modifications when necessary.
- Train and supervise subordinates and other staff.
- Prepare purchase orders and send copies to suppliers and to departments originating requests.
- Prepare, maintain, and review purchasing files, reports and price lists.
- Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms for public posting.
- Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.
- Prepare invoices or cost quotations for freight transportation.
- Arrange for applicable duties, taxes, or paperwork for customs clearance.
- Calculate weight, volume, or cost of goods to be moved.
- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Provide shipment status notification to exporters, consignees, or insurers.
- Verify proper packaging and labeling of exported goods.
- Select shipment routes, based on nature of goods shipped, transit times, or security needs.
- Keep records of goods dispatched or received.
- Consolidate loads with a common destination to reduce costs to individual shippers.
- Monitor or record locations of goods in transit.
- Reserve necessary space on ships, aircraft, trains, or trucks.
- Negotiate shipping rates with freight carriers.
- Arrange delivery or storage of goods at destinations.
- Verify adherence of documentation to customs, insurance, or regulatory requirements.
- Determine efficient and cost-effective methods of moving goods from one location to another.
- Pay or arrange for payment of freight or insurance fees or other charges.
- Make arrangements with customs brokers to facilitate the passage of goods through customs.
- Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
- Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
- Provide detailed port information to importers or exporters.
- Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.
- Obtain or arrange cargo insurance.
- Complete customs paperwork.
- Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.
- Assist clients in obtaining insurance reimbursements.
- Analyze shipping routes to determine how to minimize environmental impact.
- Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts.
- Consider environmental sustainability factors when determining merchandise packing methods.
- Recommend shipping solutions to minimize cost or environmental impacts.
- Review the environmental records of freight carriers to inform shipping decisions.
- Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.
- Prepare invoices or cost quotations for freight transportation.
- Arrange for applicable duties, taxes, or paperwork for customs clearance.
- Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
- Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
- File, type, or operate standard office machines.
- Perform clerical tasks, such as answering phones or distributing mail.
- Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
- Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.
- Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.
- Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.
- Prepare reports summarizing daily transactions and earnings for individual customer accounts.
- Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
- Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.
- Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
- Prepare and distribute invoices to bill clients or pay account expenses.
- Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements.
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
- Receive and place telephone calls.
- Schedule and make appointments.
- Organize and maintain law libraries, documents, and case files.
- Make photocopies of correspondence, documents, and other printed matter.
- Assist attorneys in collecting information such as employment, medical, and other records.
- Draft and type office memos.
- Submit articles and information from searches to attorneys for review and approval for use.
- Make travel arrangements for attorneys.
- Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
- Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
- Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
- Prepare and distribute invoices to bill clients or pay account expenses.
- Record information about financial status of customers and status of collection efforts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Negotiate credit extensions when necessary.
- Record information about financial status of customers and status of collection efforts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Solicit sales of new or additional services or products.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Order tests that could determine the causes of product malfunctions.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Keep records of customers' charges and payments.
- Prepare reports of findings and recommendations.
- Compile and analyze credit information gathered by investigation.
- Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
- Interview credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards.
- File sales slips in customers' ledgers for billing purposes.
- Receive charge slips or credit applications by mail, or receive information from salespeople or merchants by telephone.
- Mail charge statements to customers.
- Examine city directories and public records to verify residence property ownership, bankruptcies, liens, arrest record, or unpaid taxes of applicants.
- Relay credit report information to subscribers by mail or by telephone.
- Prepare credit cards or charge account plates.
- Call customers to collect payment on delinquent accounts.
- Consult with customers to resolve complaints or verify financial or credit transactions.
- Contact former employers and other acquaintances to verify applicants' references, employment, health history, or social behavior.
- Review individual or commercial customer files to identify and select delinquent accounts for collection.
- Keep records of customers' charges and payments.
- Prepare reports of findings and recommendations.
- Complete insurance or other claim forms.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Arrange hospital admissions for patients.
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
- Complete insurance or other claim forms.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Present clear and concise explanations of governing rules and regulations.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Compile data pertinent to manufacture of special products for customers.
- Type acknowledgment letters to persons sending correspondence.
- Complete form letters in response to requests or problems identified by correspondence.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Prepare records for shipment by certified mail.
- Obtain written authorization to access required medical information.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
- Keep money drawers in order, and record and balance daily transactions.
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Obtain signatures from recipients of registered or special delivery mail.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
- Transport mail from one work station to another.
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
- Register, certify, and insure letters and parcels.
- Receive letters and parcels, and place mail into bags.
- Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
- Rent post office boxes to customers.
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
- Set postage meters, and calibrate them to ensure correct operation.
- Feed mail into postage canceling devices or hand stamp mail to cancel postage.
- Cash money orders.
- Order retail items and other supplies for office use.
- Post announcements or government information on public bulletin boards.
- Keep money drawers in order, and record and balance daily transactions.
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
- Collect bets in the form of cash or chips, verifying and recording amounts.
- Record the number of tickets cashed and the amount paid out after each race or event.
- Collect cards or tickets from players.
- Compute and verify amounts won or lost, paying out winnings or referring patrons to workers, such as gaming cashiers, so that winnings can be collected.
- Answer questions about game rules or casino policies.
- Conduct gambling tables or games, such as dice, roulette, cards, or keno, and ensure that game rules are followed.
- Operate games in which players bet that a ball will come to rest in a particular slot on a rotating wheel, performing actions such as spinning the wheel and releasing the ball.
- Exchange paper currency for playing chips or coins.
- Compare the house hand with players' hands to determine the winner.
- Seat patrons at gaming tables.
- Open or close cash floats or game tables.
- Pay off or move bets as established by game rules and procedures.
- Start gaming equipment that randomly selects numbered balls and announce winning numbers and colors.
- Check to ensure that all players have placed their bets before play begins.
- Inspect cards or equipment to be used in games to ensure they are in proper condition.
- Prepare collection reports for submission to supervisors.
- Take the house percentage from each pot.
- Deliver tickets, cards, and money to bingo callers.
- Participate in games for gambling establishments to provide the minimum complement of players at a table.
- Sell food, beverages, or tobacco to players.
- Supervise staff and games and mediate disputes.
- Push dice to shooters and retrieve thrown dice.
- Collect bets in the form of cash or chips, verifying and recording amounts.
- Record the number of tickets cashed and the amount paid out after each race or event.
- Record address changes and redirect mail for those addresses.
- Complete forms that notify publishers of address changes.
- Scan labels on letters or parcels to confirm receipt.
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Sort mail for delivery, arranging it in delivery sequence.
- Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
- Sign for cash-on-delivery and registered mail before leaving the post office.
- Hold mail for customers who are away from delivery locations.
- Turn in money and receipts collected along mail routes.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Maintain accurate records of deliveries.
- Bundle mail in preparation for delivery or transportation to relay boxes.
- Return incorrectly addressed mail to senders.
- Answer customers' questions about postal services and regulations.
- Provide customers with change of address cards and other forms.
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
- Register, certify, and insure parcels and letters.
- Enter change of address orders into computers that process forwarding address stickers.
- Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
- Sell stamps and money orders.
- Meet schedules for the collection and return of mail.
- Record address changes and redirect mail for those addresses.
- Complete forms that notify publishers of address changes.
- Issue public notification of all official activities or meetings.
- Record and maintain all vital and fiscal records and accounts.
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
- Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
- Verify the authenticity of documents, such as foreign identification or immigration documents.
- Record and edit the minutes of meetings and distribute to appropriate officials or staff members.
- Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
- Record case dispositions, court orders, or arrangements made for payment of court fees.
- Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
- Prepare meeting agendas or packets of related information.
- Examine legal documents submitted to courts for adherence to laws or court procedures.
- Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed.
- Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
- Code information on license applications for entry into computers.
- Prepare documents recording the outcomes of court proceedings.
- Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration.
- Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
- Perform record checks on past or current licensees, as required by investigations.
- Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
- Instruct parties about timing of court appearances.
- Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
- Coordinate or maintain office tracking systems for correspondence or follow-up actions.
- Train other workers or coordinate their work, as necessary.
- Research information in the municipal archives upon request of public officials or private citizens.
- Perform contract administration duties, assisting with bid openings or the awarding of contracts.
- Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.
- Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
- Issue various permits and licenses, such as marriage, fishing, hunting, and dog licenses, and collect appropriate fees.
- Plan or direct the maintenance, filing, safekeeping, or computerization of all municipal documents.
- Prepare dockets or calendars of cases to be called.
- Issue public notification of all official activities or meetings.
- Record and maintain all vital and fiscal records and accounts.
- Perform paperwork required for monetary transactions.
- Record, issue receipts for, and pay off bets.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Clean and maintain slot machines and surrounding areas.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Establish policies on types of gambling offered, odds, or extension of credit.
- Interview and hire workers.
- Train, supervise, schedule, and evaluate workers.
- Perform paperwork required for monetary transactions.
- Record, issue receipts for, and pay off bets.
- Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash.
- Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others.
- Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
- Open and close library during specified hours and secure library equipment, such as computers and audio-visual equipment.
- Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
- Enter and update patrons' records on computers.
- Answer routine inquiries and refer patrons in need of professional assistance to librarians.
- Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.
- Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.
- Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
- Inspect returned books for condition and due-date status and compute any applicable fines.
- Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.
- Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
- Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.
- Process new materials including books, audio-visual materials, and computer software.
- Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audio-visual and other materials.
- Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers.
- Send out notices and accept fine payments for lost or overdue books.
- Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment.
- Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.
- Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair.
- Take action to deal with disruptive or problem patrons.
- Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers.
- Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.
- Prepare library statistics reports.
- Deliver and retrieve items to and from departments by hand or using push carts.
- Assist in the preparation of book displays.
- Classify and catalog items according to content and purpose.
- Operate small branch libraries, under the direction of off-site librarian supervisors.
- Plan or participate in library events and programs, such as story time with children.
- Operate and maintain audio-visual equipment.
- Place books in mailing containers, affix address labels, and secure containers with straps for mailing to blind library patrons.
- Design or maintain library web site and online catalogues.
- Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash.
- Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others.
- Process all correspondence and paperwork related to accounts.
- Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.
- Draw up contracts for advertising work, and collect payments due.
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising.
- Maintain assigned account bases while developing new accounts.
- Provide clients with estimates of the costs of advertising products or services.
- Locate and contact potential clients to offer advertising services.
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
- Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance.
- Deliver advertising or illustration proofs to customers for approval.
- Inform customers of available options for advertisement artwork, and provide samples.
- Recommend appropriate sizes and formats for advertising, depending on medium used.
- Write copy as part of layout.
- Determine advertising medium to be used, and prepare sample advertisements within the selected medium for presentation to customers.
- Gather all relevant material for bid processes, and coordinate bidding and contract approval.
- Consult with company officials, sales departments, and advertising agencies to develop promotional plans.
- Identify new advertising markets, and propose products to serve them.
- Arrange for commercial taping sessions, and accompany clients to sessions.
- Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
- Write sales outlines for use by staff.
- Process all correspondence and paperwork related to accounts.
- Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.
- Draw up contracts for advertising work, and collect payments due.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Determine shipping methods, routes, or rates for materials to be shipped.
- Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
- Compare shipping routes or methods to determine which have the least environmental impact.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Receive or prepare work orders.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Oversee all communications within specifically assigned territories.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
- Order supplies or equipment and issue them to personnel.
- Receive or prepare work orders.
- Update client address and meter location information.
- Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.
- Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.
- Walk or drive vehicles along established routes to take readings of meter dials.
- Inspect meters for unauthorized connections, defects, and damage, such as broken seals.
- Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.
- Report to service departments any problems, such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
- Leave messages to arrange different times to read meters in cases in which meters are not accessible.
- Connect and disconnect utility services at specific locations.
- Answer customers' questions about services and charges, or direct them to customer service centers.
- Perform preventative maintenance or minor repairs on meters.
- Report lost or broken keys.
- Collect past-due bills.
- Update client address and meter location information.
- Compute and complete charge slips for services rendered and maintain records.
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Assist physically challenged travelers and other guests with special needs.
- Deliver messages and room service orders, and run errands for guests.
- Pick up and return items for laundry and valet service.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
- Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Complete baggage insurance forms.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Compute and complete charge slips for services rendered and maintain records.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Keep records of assigned cases, and prepare required reports.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Check with employers or other references to verify answers and obtain further information.
- Answer applicants' questions about benefits and claim procedures.
- Provide social workers with pertinent information gathered during applicant interviews.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
- Investigate claimants for the possibility of fraud or abuse.
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Monitor the payments of benefits throughout the duration of a claim.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Record casino exchange transactions, using cash registers.
- Maintain confidentiality of customers' transactions.
- Follow all gaming regulations.
- Maintain cage security.
- Cash checks and process credit card advances for patrons.
- Supply currency, coins, chips, or gaming checks to other departments as needed.
- Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
- Count funds and reconcile daily summaries of transactions to balance books.
- Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.
- Determine cash requirements for windows and order all necessary currency, coins, or chips.
- Perform removal and rotation of cash, coin, or chip inventories as necessary.
- Provide assistance in the training and orientation of new cashiers.
- Provide customers with information about casino operations.
- Prepare bank deposits, balancing assigned funds as necessary.
- Prepare reports, including assignment of company funds or recording of department revenues.
- Establish new computer accounts.
- Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons.
- Record casino exchange transactions, using cash registers.
- Pay bills and record checks issued.
- Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
- Plan tour itineraries, applying knowledge of travel routes and destination sites.
- Resolve any problems with itineraries, service, or accommodations.
- Attend to special needs of tour participants.
- Sell travel packages.
- Evaluate services received on the tour, and report findings to tour organizers.
- Give advice on sightseeing and shopping.
- Administer first aid to injured group participants.
- Explain hunting and fishing laws to groups to ensure compliance.
- Lead individuals or groups to tour site locations and describe points of interest.
- Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
- Sell or rent equipment, clothing, and supplies related to expeditions.
- Verify amounts and quality of equipment prior to expeditions or tours.
- Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
- Set up camps, and prepare meals for tour group members.
- Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
- Pay bills and record checks issued.
- Record details of attendance, sales, receipts, reservations, or repair activities.
- Sell tickets and collect fees from customers.
- Provide information about facilities, entertainment options, and rules and regulations.
- Keep informed of shut-down and emergency evacuation procedures.
- Direct patrons to rides, seats, or attractions.
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
- Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
- Tend amusement booths in parks, carnivals, or stadiums, performing duties, such as conducting games, photographing patrons, or awarding prizes.
- Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
- Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
- Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks, such as oiling parts.
- Verify, collect, or punch tickets before admitting patrons to venues, such as amusement parks and rides.
- Fasten safety devices for patrons, or provide them with directions for fastening devices.
- Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.
- Schedule the use of recreation facilities, such as golf courses, tennis courts, bowling alleys, or softball diamonds.
- Sell and serve refreshments to customers.
- Rent, sell, or issue sporting equipment and supplies, such as bowling shoes, golf balls, swimming suits, or beach chairs.
- Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas.
- Operate machines to clean, smooth, and prepare the ice surfaces of rinks for activities, such as skating, hockey, or curling.
- Record details of attendance, sales, receipts, reservations, or repair activities.
- Prepare invoices, shipping documents, and contracts.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
- Check inventory records to determine availability of requested merchandise.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Compute total charges for merchandise or services and shipping charges.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- File copies of orders received, or post orders on records.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Adjust inventory records to reflect product movement.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Calculate and compile order-related statistics, and prepare reports for management.
- Recommend type of packing or labeling needed on order.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Prepare invoices, shipping documents, and contracts.
- Complete forms for sales orders.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Record messages, suggesting rewording for clarity or conciseness.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Place telephone calls or arrange conference calls as instructed.
- Process incoming or outgoing mail, packages, or deliveries.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Contact security staff members when necessary, using radio-telephones.
- Answer simple questions about clients' businesses, using reference files.
- Stamp messages with time and date and file them appropriately.
- Keep records of calls placed and charges incurred.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Complete forms for sales orders.
- Record services provided on cashiers' tickets or receive payment from customers.
- Clean and sterilize scissors, combs, clippers, and other instruments.
- Drape and pin protective cloths around customers' shoulders.
- Cut and trim hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
- Question patrons regarding desired services and haircut styles.
- Clean work stations and sweep floors.
- Apply lather and shave beards or neck and temple hair contours, using razors.
- Shape and trim beards and moustaches, using scissors.
- Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.
- Stay informed of the latest styles and hair care techniques.
- Suggest treatments to alleviate hair problems.
- Order supplies.
- Shampoo hair.
- Recommend and sell lotions, tonics, or other cosmetic supplies.
- Measure, fit, and groom hairpieces.
- Identify hair problems, using microscopes and testing devices, or by sending clients' hair samples out to independent laboratories for analysis.
- Provide skin care and nail treatments.
- Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
- Curl, color, or straighten hair, using special chemical solutions and equipment.
- Provide face, neck, and scalp massages.
- Record services provided on cashiers' tickets or receive payment from customers.
- Receive, verify, and record patrons' cash wagers.
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
- Greet customers and make them feel welcome.
- Exchange paper currency for playing chips or coin money.
- Check to ensure that all players have placed bets before play begins.
- Inspect cards and equipment to be used in games to ensure that they are in good condition.
- Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack.
- Stand behind a gaming table and deal the appropriate number of cards to each player.
- Apply rule variations to card games such as poker, in which players bet on the value of their hands.
- Conduct gambling games, such as dice, roulette, cards, or keno, following all applicable rules and regulations.
- Work as part of a team of dealers in games, such as baccarat or craps.
- Start and control games and gaming equipment, and announce winning numbers or colors.
- Compute amounts of players' wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.
- Open and close cash floats and game tables.
- Answer questions about game rules and casino policies.
- Refer patrons to gaming cashiers to collect winnings.
- Supervise staff and monitor gambling tables to ensure security of the game.
- Seat patrons at gaming tables.
- Train new dealers.
- Prepare collection reports for submission to supervisors.
- Participate in games for gambling establishments to provide the minimum complement of players at a table.
- Receive, verify, and record patrons' cash wagers.
- Process and prepare documents, such as business or government forms and expense reports.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Review files, records, and other documents to obtain information to respond to requests.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compute, record, and proofread data and other information, such as records or reports.
- Complete work schedules, manage calendars, and arrange appointments.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Inventory and order materials, supplies, and services.
- Deliver messages and run errands.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Monitor and direct the work of lower-level clerks.
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- Train other staff members to perform work activities, such as using computer applications.
- Count, weigh, measure, or organize materials.
- Make travel arrangements for office personnel.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Process and prepare documents, such as business or government forms and expense reports.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Inventory products and order new supplies.
- Establish spa budgets and financial goals.
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Train staff in the use or sale of products, programs, or activities.
- Participate in continuing education classes to maintain current knowledge of industry.
- Direct facility maintenance or repair.
- Verify staff credentials, such as educational and certification requirements.
- Schedule staff or supervise scheduling.
- Check spa equipment to ensure proper functioning.
- Develop staff service or retail goals and guide staff in goal achievement.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Manage and maintain executives' schedules.
- Make travel arrangements for executives.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare responses to correspondence containing routine inquiries.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Greet visitors and determine whether they should be given access to specific individuals.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Provide clerical support to other departments.
- Attend meetings to record minutes.
- Process payroll information.
- Interpret administrative and operating policies and procedures for employees.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
- Compile, transcribe, and distribute minutes of meetings.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Maintain financial records, order merchandise, or prepare accounts.
- Obtain information needed to complete legal documents, such as death certificates or burial permits.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Perform embalming duties, as necessary.
- Oversee the preparation and care of the remains of people who have died.
- Contact cemeteries to schedule the opening and closing of graves.
- Remove deceased remains from place of death.
- Arrange for clergy members to perform needed services.
- Provide information on funeral service options, products, or merchandise, and maintain a casket display area.
- Offer counsel and comfort to bereaved families or friends.
- Plan, schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services.
- Close caskets and lead funeral corteges to churches or burial sites.
- Direct preparations and shipment of bodies for out-of-state burial.
- Inform survivors of benefits for which they may be eligible.
- Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, or flowers.
- Plan placement of caskets at funeral sites or place or adjust lights, fixtures, or floral displays.
- Discuss and negotiate prearranged funerals with clients.
- Clean funeral home facilities and grounds.
- Arrange for pallbearers or inform pallbearers or honorary groups of their duties.
- Receive or usher people to their seats for services.
- Participate in community activities for funeral home promotion or other purposes.
- Manage funeral home operations, including the hiring, training, or supervision of embalmers, funeral attendants, or other staff.
- Maintain financial records, order merchandise, or prepare accounts.
- Complete, verify, and process forms and documentation for administration of benefits, such as pension plans, and unemployment and medical insurance.
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
- Process and issue employee paychecks and statements of earnings and deductions.
- Compute wages and deductions, and enter data into computers.
- Process paperwork for new employees and enter employee information into the payroll system.
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Distribute and collect timecards each pay period.
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Keep track of leave time, such as vacation, personal, and sick leave, for employees.
- Compile employee time, production, and payroll data from time sheets and other records.
- Keep informed about changes in tax and deduction laws that apply to the payroll process.
- Complete time sheets showing employees' arrival and departure times.
- Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
- Conduct verifications of employment.
- Prepare and file payroll tax returns.
- Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.
- Balance cash and payroll accounts.
- Post relevant work hours to client files to bill clients properly.
- Train employees on organizations' timekeeping systems.
- Coordinate special programs, such as United Way campaigns, that involve payroll deductions.
- Complete, verify, and process forms and documentation for administration of benefits, such as pension plans, and unemployment and medical insurance.
- Maintain financial records, such as accounts of daily collections and billings, and records of receipts issued.
- Document quantity, quality, type, weight, test result data, and value of materials or products to maintain shipping, receiving, and production records and files.
- Weigh or measure materials, equipment, or products to maintain relevant records, using volume meters, scales, rules, or calipers.
- Collect or prepare measurement, weight, or identification labels and attach them to products.
- Examine products or materials, parts, subassemblies, and packaging for damage, defects, or shortages, using specification sheets, gauges, and standards charts.
- Signal or instruct other workers to weigh, move, or check products.
- Collect product samples and prepare them for laboratory analysis or testing.
- Maintain, monitor, and clean work areas, such as recycling collection sites, drop boxes, counters and windows, and areas around scale houses.
- Compare product labels, tags, or tickets, shipping manifests, purchase orders, and bills of lading to verify accuracy of shipment contents, quality specifications, or weights.
- Remove from stock products or loads not meeting quality standards, and notify supervisors or appropriate departments of discrepancies or shortages.
- Inspect products and examination records to determine the number of defects per worker and the reasons for examiners' rejections.
- Store samples of finished products in labeled cartons and record their location.
- Inspect incoming loads of waste to identify contents and to screen for the presence of specific regulated or hazardous wastes.
- Count or estimate quantities of materials, parts, or products received or shipped.
- Communicate with customers and vendors to exchange information regarding products, materials, and services.
- Compute product totals and charges for shipments.
- Fill orders for products and samples, following order tickets, and forward or mail items.
- Operate scalehouse computers to obtain weight information about incoming shipments such as those from waste haulers.
- Sort products or materials into predetermined sequences or groupings for display, packing, shipping, or storage.
- Transport materials, products, or samples to processing, shipping, or storage areas, manually or using conveyors, pumps, or hand trucks.
- Prepare measurement tables and conversion charts, using standard formulas.
- Unload or unpack incoming shipments.
- Maintain financial records, such as accounts of daily collections and billings, and records of receipts issued.
- Sign documents on behalf of clients, using powers of attorney.
- Prepare and process import and export documentation according to customs regulations, laws, or procedures.
- Clear goods through customs and to their destinations for clients.
- Pay, or arrange for payment of, taxes and duties on shipments.
- Calculate duty and tariff payments owed on shipments.
- Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
- Classify goods according to tariff coding system.
- Stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.
- Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.
- Post bonds for the products being imported or assist clients in obtaining bonds.
- Quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes.
- Arrange for transportation, warehousing, or product distribution of imported or exported products.
- Monitor or trace the location of goods.
- Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.
- Inform importers and exporters of steps to reduce duties and taxes.
- Obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads.
- Provide advice on transportation options, types of carriers, or shipping routes.
- Contract with freight forwarders for destination services.
- Apply for tariff concessions or for duty drawbacks and other refunds.
- Insure cargo against loss, damage, or pilferage.
- Prepare papers for shippers to appeal duty charges.
- Suggest best methods of packaging or labeling products.
- Maintain relationships with customs brokers in other ports to expedite clearing of cargo.
- Sign documents on behalf of clients, using powers of attorney.
- Manage funeral home finances, including receiving payments, making bank deposits, or performing general bookkeeping duties.
- Greet people at the funeral home.
- Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.
- Transport the deceased to the funeral home.
- Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.
- Close caskets at appropriate point in services.
- Attend to the needs of the bereaved, such as by offering comfort, counseling, or after-care programs.
- Offer assistance to mourners as they enter or exit limousines.
- Place caskets in parlors or chapels prior to wakes or funerals.
- Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.
- Carry flowers to hearses or limousines for transportation to places of interment.
- Arrange floral offerings or lights around caskets.
- Perform various administrative tasks, such as typing documents or answering telephone calls.
- Supervise funeral processions and assist with cemetery parking.
- Act as pallbearers.
- Clean funeral parlors or chapels.
- Deliver floral arrangements or other items to family members of the deceased.
- Issue and store funeral equipment.
- Perform general maintenance tasks for funeral homes, such as maintaining equipment or caring for funeral grounds.
- Provide advice to mourners on how to make charitable donations in honor of the deceased.
- Embalm, dress, cosmeticize, and casket the deceased.
- Obtain burial permits and register deaths.
- Obtain doctors' signatures on death certificate and complete other paperwork, such as insurance claims forms.
- Meet with family members to plan the funeral.
- Prepare obituaries for newspapers.
- Assist with cremations and the processing and packaging of cremated remains.
- Manage funeral home finances, including receiving payments, making bank deposits, or performing general bookkeeping duties.
- Process and maintain records of customer loans.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Monitor bank vaults to ensure cash balances are correct.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Resolve problems or discrepancies concerning customers' accounts.
- Prepare and verify cashier's checks.
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Answer telephones and assist customers with their questions.
- Identify transaction mistakes when debits and credits do not balance.
- Carry out special services for customers, such as ordering bank cards and checks.
- Sort and file deposit slips and checks.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Order a supply of cash to meet daily needs.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
- Count, verify, and post armored car deposits.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Perform clerical tasks, such as typing, filing, and microfilm photography.
- Compute financial fees, interest, and service charges.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Prepare work schedules for staff.
- Quote unit exchange rates, following daily international rate sheets or computer displays.
- Issue checks to bond owners in settlement of transactions.
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
- Process and maintain records of customer loans.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
- Keep records of out-going orders.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Operate equipment such as forklifts.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Obtain merchandise from bins or shelves.
- Receive and count stock items, and record data manually or on computer.
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
- Receive, unload, open, unpack, or issue sales floor merchandise.
- Pack customer purchases in bags or cartons.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Clean display cases, shelves, and aisles.
- Keep records on the use or damage of stock or stock-handling equipment.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Determine proper storage methods, identification, and stock location, based on turnover, environmental factors, and physical capabilities of facilities.
- Dispose of damaged or defective items, or return them to vendors.
- Recommend disposal of excess, defective, or obsolete stock.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Compute prices of items or groups of items.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Requisition merchandise from supplier, based on available space, merchandise on hand, customer demand, or advertised specials.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Transport packages to customers' vehicles.
- Complete order receipts.
- Complete forms in accordance with company procedures.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Maintain scheduling and event calendars.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Conduct searches to find needed information, using such sources as the Internet.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Make copies of correspondence or other printed material.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with computer usage.
- Order and dispense supplies.
- Prepare conference or event materials, such as flyers or invitations.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Provide services to customers, such as order placement or account information.
- Prepare and mail checks.
- Arrange conference, meeting, or travel reservations for office personnel.
- Supervise other clerical staff and provide training and orientation to new staff.
- Manage projects or contribute to committee or team work.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Mail newsletters, promotional material, or other information.
- Take dictation in shorthand or by machine and transcribe information.
- Develop or maintain internal or external company Web sites.
- Complete forms in accordance with company procedures.
