||Tour Guides and Escorts
- Describe tour points of interest to group members, and respond to questions.
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
- Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
- Instruct parties about timing of court appearances.
- Explain procedures or forms to parties in cases or to the general public.
- Lead individuals or groups to tour site locations and describe points of interest.
- Give advice on sightseeing and shopping.
- Explain hunting and fishing laws to groups to ensure compliance.
||First-Line Supervisors of Personal Service Workers
- Train workers in proper operational procedures and functions and explain company policies.
- Furnish customers with information on events or activities.
- Inform workers about interests or special needs of specific groups.
- Explain principles, techniques, and safety procedures to participants in recreational activities and demonstrate use of materials and equipment.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Meet with staff to discuss rules, regulations, and work-related problems.
||Reservation and Transportation Ticket Agents and Travel Clerks
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
||Ushers, Lobby Attendants, and Ticket Takers
- Lead tours and answer visitors' questions about the exhibits.
- Distribute programs to patrons.
||Baggage Porters and Bellhops
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
||Eligibility Interviewers, Government Programs
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Answer applicants' questions about benefits and claim procedures.
||Human Resources Assistants, Except Payroll and Timekeeping
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
- Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
- Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
- Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
||First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators
- Interpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers.
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
||First-Line Supervisors of Office and Administrative Support Workers
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Interpret and communicate work procedures and company policies to staff.
- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Provide detailed port information to importers or exporters.
||Transportation Attendants, Except Flight Attendants
- Explain and demonstrate safety procedures and safety equipment use.
||Tax Examiners and Collectors, and Revenue Agents
- Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
||Postal Service Mail Carriers
- Answer customers' questions about postal services and regulations.
||Insurance Claims Clerks
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
||Interviewers, Except Eligibility and Loan
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.