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Knowledge — Customer and Personal Service   Save Table (XLS/CSV)

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Level
Code  Occupation
77   79   11-1011.00 Chief Executives
66   70   11-1011.03 Chief Sustainability Officers   Green Occupation Green
74   72   11-1021.00 General and Operations Managers   Bright Outlook Bright Outlook   Green Occupation
70   64   11-2011.00 Advertising and Promotions Managers
71   69   11-2021.00 Marketing Managers Bright Outlook Green Occupation
87   77   11-2022.00 Sales Managers
84   84   11-2031.00 Public Relations and Fundraising Managers Bright Outlook
86   74   11-3011.00 Administrative Services Managers Bright Outlook
76   67   11-3021.00 Computer and Information Systems Managers Bright Outlook
40   51   11-3031.01 Treasurers and Controllers Bright Outlook
65   59   11-3031.02 Financial Managers, Branch or Department Bright Outlook
77   69   11-3051.00 Industrial Production Managers Green Occupation
64   59   11-3051.01 Quality Control Systems Managers
48   44   11-3051.02 Geothermal Production Managers Green Occupation
51   58   11-3051.03 Biofuels Production Managers Green Occupation
54   48   11-3051.04 Biomass Power Plant Managers Green Occupation
43   43   11-3051.06 Hydroelectric Production Managers Green Occupation
64   64   11-3061.00 Purchasing Managers
80   76   11-3071.01 Transportation Managers Green Occupation
77   76   11-3071.02 Storage and Distribution Managers Green Occupation
67   71   11-3071.03 Logistics Managers Green Occupation
63   67   11-3111.00 Compensation and Benefits Managers
67   69   11-3121.00 Human Resources Managers
75   72   11-3131.00 Training and Development Managers Bright Outlook
71   67   11-9013.01 Nursery and Greenhouse Managers
38   40   11-9013.02 Farm and Ranch Managers Green Occupation
59   63   11-9013.03 Aquacultural Managers
64   72   11-9021.00 Construction Managers Bright Outlook Green Occupation
82   75   11-9031.00 Education Administrators, Preschool and Childcare Center/Program Bright Outlook
86   82   11-9032.00 Education Administrators, Elementary and Secondary School

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